I was getting a serious run around from Sears service to fix my Kenmore water heater that still had a warranty. After waiting for 2 days for the tech to show up (didn't show up at all yesterday and hours late today) and then being told they were going to charge me $486 AND wait days for the parts And then wait who knows how long for the service guy to come back....I called my neighbor/plumber Derrick at Fairway Plumbing.Darryl L.,
He went to his van, came out with the new part and had it installed and working in less then 15min!!! And charged far less then Sears. Screw Sears and their so called "customer service", Call Derrick at Fairway!